Terms & Conditions

Bookings and Cancellation

  • Credit card details are required to confirm all bookings, but nothing is charged until arrival.
  • Cancellations made 24 hours or more prior to your scheduled arrival date will incur no charges. Cancellation made after this time will incur a charge of 1 nights accommodation.  This does not apply to event and group bookings (see below).
  • Special conditions apply to bookings of 3 or more rooms.  These conditions will be advised on confirmation of booking.
  • Special conditions apply to any bookings around major events.  These conditions will be advised on confirmation of booking.
  • We reserve the right to change rates without notice prior to a confirmed reservation being made.



  • Check-in is available from 2 PM until 9 PM on the day of arrival. Check-out time is 10 AM on the day of departure. Early check-in and/or late check-out is by prior arrangement only.
  • A valid credit card (not debit card) in the guests name must be sighted on check in and photo ID may also be required.
  • Payment for the full accommodation cost is required at check in.
  • All our rooms are non-smoking. If a guest does smoke in a room, then they may be charged appropriate cleaning and loss of income charges.
  • Guests under the age of 18 must be accompanied by a guest of 18 years or over.
  • No visitors are allowed in rooms after 10 PM.
  • Large, noisy gatherings, excessive noise, or parties in guest rooms is not permitted.
  • With the exception of registered, personal assistance dogs, we do not allow pets on our property.
  • The guest is liable for any costs resulting from any damage to the room or property,  including lingering odours from cooking. This may include a charge for extra cleaning costs and any resultant loss of income if applicable.

Your Privacy

We will record your information to keep you informed about upcoming specials and new developments. This information will not be given out to any third-party organisation, and can be inspected and updated at any time.

Our Price Pledge

Preferential direct booking rates

A minimum of $20 per night off the online rate

Our preferential rate will always be cheaper than other online sites such as booking.com and Expedia

No booking fees

All-inclusive rates

Free internet access

Free parking

Guest reviews — click on logo below for independent reviews

Also awarded for 2014, 2015, 2016 and 2017

Great Location

450 Tristram Street, Hamilton 3200

+64 7 838 1010 (DDI)


Keep updated on the latest news and deals on our Facebook page